Need a hand with Invoicer? You're in the right place. Most questions are answered below — if yours isn't, email us and a human will get back to you.
1. Contact Us
- Email: support@thepixelforge.com.au
- Response time: within 1 business day, usually much sooner
- Made by: Benjamin Arnedo, trading as Pixel Forge (Canberra, Australia)
When you write in, it helps to include your iOS version, your iPhone model, and a short description of what you were doing when the problem happened. Screenshots are gold.
2. Frequently Asked Questions
Do I need an account?
No. There is no sign-up and no login. Download the app, open it, and start invoicing.
Does it work offline?
Yes. Everything lives on your iPhone, so the app works with no connection at all. If you're signed into iCloud, your invoices are backed up to your own private iCloud when you next go online.
Can I export my data?
Yes — a full JSON backup, plus a PDF on every invoice. Always free, always available, no lock-in.
How do GST / VAT work?
Set your rate once in Settings. Every invoice afterwards calculates the tax for you.
Is my data secure?
Your invoices stay on your iPhone. There's no account and no server of ours for them to sit on. If you use iCloud, the backup goes to your own private iCloud under your Apple Account, which we can't read. Bank account numbers are encrypted on the device with Apple CryptoKit. See the Privacy Policy for the full detail.
Is there an Android, iPad, or Mac version?
Not yet. Invoicer is built native for iPhone first, because that's where we can ship the highest-quality experience. iPad and Mac are planned. We'll announce them here when they're ready.
3. Managing Your Data
Move to a new iPhone
If you're signed into iCloud with Invoicer enabled, your data restores to the new device once you sign in to the same Apple Account. If you don't use iCloud, export a JSON backup from the old phone first.
Erase everything
Settings → Erase All Data wipes everything the app holds on your device. Deleting the app also removes its on-device data. Neither is reversible, so export a backup first if you want a copy.
If you use iCloud, remove the iCloud copy from Settings → [your name] → iCloud → Manage Account Storage on your device, or turn iCloud off for Invoicer.
There's nothing to delete on our side, because we never receive your data.
4. Reporting a Problem
Found a bug, or something that doesn't look right? Email support@thepixelforge.com.au with a description and a screenshot if you can. We read every report.
5. Legal
- Privacy Policy — how your data is handled